Customer Service

Customer Service

As our world becomes increasingly connected and fast-moving, the expectations of customers rise correspondingly. Excellent quality and service coverage are prerequisites for a long-term customer relationship. If the customer reports a problem with a product, no time should be lost sending out a member of the service team to solve the problem.

 

For this reason, every customer service and field sales organization has an urgent need for goods and spare parts of all kinds. They need to arrive quickly to ensure repair- and maintenance tasks can be completed accordingly. To avoid long drives and empty trips to central or regional storage terminals Night-Express is the perfect and a cost-efficient way of transporting time-critical spare parts and goods.

Benefit

  • Extend the cut-off time to the late afternoon/evening
    = prolonged order window for technicians
  • Short delivery times (delivery pre 08:00, 07:00 or 06:00 am)
  • Availability of goods before the work day starts
  • Provides planning of the working day
  • Time & cost efficient
  • Superior Service Level
  • Lower stocks in vehicle = Limited capital commitment
  • Mix of different delivery options

Track & Trace

Track & Trace

Transparent Track & Trace on a packaging level

Offer Inquiry

Offer Inquiry

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Delivery Options

Delivery Options

All delivery options at a glance